Protecting your privacy – Our Privacy Assurance to you
In this policy, we refer to Urban Eatery Cafe as ‘we’, ‘us’ and ‘our’. We refer to you, our customer, as ‘you’.
Urban Eatery Cafe holds in the highest possible regard data protection and privacy of the information of our customers. We take very seriously the responsibility that comes with receipt of your personal data, and our use of that data is in accordance with all laws and regulations that apply to us.
Urban Eatery and Cafe is located in Australia (at Shop 3 / 90 Surf Parade Broadbeach, QLD).
How we obtain information about you
We obtain information about our customers when they purchase products online through the Urban Professionals website (www.urbaneateryface.com.au/urbanprofessionals) and the Urban online store and (www.urbaneaterycafe.com.au). When completing an online order, we collect your personal details purely for the purpose of providing your order. These details include: Name, email, phone number, address, delivery instructions, any special requirements and payment details including credit card or debit card details. We also collect transaction information including: the products you have ordered, the date and time of your order and the amount charged.
When you complete your order, you consent to us collecting personal information about you in order to provide your order. These details will not be shared with any third party. Credit card or debit card information is used only for payment processing and fraud prevention. This information is not used for other purposes and not retained by us after processing any payment. Payments are processed utilising the eWay facility.
Urban Eatery Cafe takes seriously the trust you place in us and at all times we will make every effort to ensure that your personal information is secure, protected from interference, misuse, loss and unauthorised access, modification and disclosure outside the terms of this policy. We keep your personal information for as long as it is required to provide you with the products and services you requested from us and to comply with legal requirements. If we no longer require your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or de-identify your personal information.
You have the right to request changes to your personal information held by us at any time. To request a change of your details, please contact us by phoning +61 410 630 157 or via email: firstname.lastname@example.org
If you order from our website and subsequently change personal details (such as your delivery address) please ensure to put in the new, correct address as your requested delivery address when lodging any subsequent order. Each order will be delivered in accordance with the personal details you provide in relation to that order.